Privacy Policy for Vista Care
At Vista Care, we are committed to protecting the privacy and security of the personal information you share with us through our online platform. This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR) where relevant, and Singaporean privacy laws.
1. Information We Collect
We collect various types of information to provide and improve our comprehensive healthcare and eldercare services.
- Personal Identifiable Information (PII): This includes information you voluntarily provide when interacting with our site, such as your name, address, contact details (phone number), and any other information that can be used to identify you directly. We may also collect details necessary for service provision, such as health-related information (with explicit consent), emergency contacts, and preferences related to our services (e.g., specific care needs, dietary requirements).
- Usage Data: We may automatically collect information on how our site is accessed and used. This "Usage Data" may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our online platform and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.
2. How We Use Your Information
Vista Care uses the collected data for various purposes to provide and enhance our services:
- To provide and maintain our comprehensive nursing care, dementia care, rehabilitation services, and other eldercare provisions.
- To personalize your experience and deliver content and service offerings relevant to your interests.
- To communicate with you, including responding to inquiries, providing updates on our services, and sharing important information.
- To monitor the usage of our site and improve its functionality and user experience.
- To detect, prevent, and address technical issues or security concerns.
- For internal administrative purposes, such as record keeping and analysis.
- To comply with legal obligations and regulations.
3. Disclosure of Your Information
We may share your personal information in specific situations:
- With Service Providers: We may employ third-party companies and individuals to facilitate our service, provide the service on our behalf, perform service-related activities, or assist us in analyzing how our service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- For Legal Requirements: Vista Care may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Vista Care, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, or protect against legal liability.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your Personal Data may be transferred.
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
We do not sell, trade, or otherwise transfer your personally identifiable information to third parties for marketing purposes without your explicit consent.
4. Security of Your Information
The security of your data is paramount to us. We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. These measures include data encryption, access controls, and secure server environments. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
5. Your Data Protection Rights
Depending on your location and applicable law, you may have the following data protection rights:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. Please contact us using the details provided below if you wish to exercise any of these rights.
6. Links to Other Sites
Our online platform may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
7. Children's Privacy
Our online platform does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Vista Care
18 Bedok North Street 4, #05-11,
Bedok Residences,
Singapore, Singapore,
468864